1. Overview
 
At Ricely we want you to be fully satisfied with every purchase. If you are not completely satisfied, you may request a return or exchange within 72 hour from the date of delivery, subject to the conditions below.
 
2. Eligibility
 
 
Return or exchange requests must be made within 72 hour of delivery.
 
Items must be returned in their original condition, unused, with all tags, accessories, and original packaging unless the item was received damaged or defective.
 
Proof of purchase is required for all returns and exchanges.
 
 
3. How to Request a Return or Exchange
 
 
Notify the store about your return or exchange request, stating the order details and reason.
 
Follow the return instructions provided by the store.
 
Ship the item back as instructed and keep proof of shipment until the request is processed.
 
 
4. Refunds
 
After the returned item is received and inspected, you will be notified of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method.
 
Processing time: Refunds are typically processed within 7–14 business days after the item is received. Timing may vary depending on the payment provider.
 
5. Exchanges & Store Credit
 
If you want an exchange (same item, different size/color), it will be processed once the original item is returned. If the requested replacement is unavailable, you may choose either a refund or store credit.
 
6. Shipping Costs
 
 
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or the store made an error.
 
If the store covers return shipping, arrangements or reimbursement will be provided after inspection.
 
 
7. Exceptions & Non-returnable Items
 
 
Perishable items, personalized/customized products, digital goods, and opened hygiene items are non-returnable unless defective.
 
Items marked as “final sale” cannot be returned or exchanged.
 
 
8. Damaged or Faulty Items
 
If a product is received damaged or faulty, the customer should notify the store within 72 hour of delivery. The store will review the case and may offer repair, replacement, refund, or store credit.
 
9. Questions
 
For more information about returns, exchanges, or refunds, customers should contact Ricely directly through the store’s available communication channels.